Shipping And Returns

Return/Exchange can be made within 14 days from the date of delivery. Item/s should be in perfect condition and returned in its original packaging.

Return / Exchange Process

You need to inform which item you wish to return by emailing us at info@ironyhome.com to start the return process.

Where do I return my items?

  • We will inform our courier to pick up the item from your doorstep within 2 working days.
  • You will receive a credit voucher through email.
  • You can use your credit voucher to order any other item from the website.

**Unfortunately, we have a no-return policy on sale items.

Damaged Goods/Incorrectly fulfilled Orders

If an item in your Order is received damaged or is not what you ordered,and then please arrange for return of the item to us using the Returns Process.The item must be returned in the same condition you received it in within 14 days of receipt for a return /exchange. Please call us on our UAE number +97143437886 for more information.

Shipping and Deliveries

Orders may currently only be delivered to addresses within the UAE. All items can be delivered on the same day of purchase (except for Friday).

Delivery

Delivery within 2 - 3 working day after placing orders. 

Dubai : Cut-off time will be 2:00pm

Other emirates : Cut-off time will be 12:00 noon

 

Note: The below rates are for the shipment Up to 5 kg per shipment.

Cities Dubai Jebel Ali Sharjah  Other Cities
Amount AED 20.00 AED 20.00 AED 20.00 AED 20.00
Each additional 1kg AED 2.00 AED 2.65 AED 2.65 AED 2.65

If on the delivery date our delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. We will per-inform you of this charge.

Irony Home customer care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.

In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by:
(i) us following your specific instructions;
(ii) limited or no access to your nominated premises; and/or
(iii) goods not fitting into your property.

For orders outside the UAE, customs duties may apply. Please contact our customer service for more details info@ironyhome.com / +971 4 343 7886.