Enjoy FREE DELIVERY on orders over 400 AED! Delivering Joy Throughout the UAE

Welcome to Irony Home! We're committed to ensuring a smooth and efficient delivery experience for your festive finds. This policy outlines our shipping and return procedures for your reference.

Regular Shipping Information:

Delivery options for Dubai:

Standard Delivery:
- Cost: 15 AED
- Delivery Time: 4-7 working days (excluding Sundays)
- Free on orders above 400 AED

Delivery options for other Emirates:

Standard Delivery:
- Cost: 20 AED
- Delivery Time: 4-7 working days (excluding Sundays)
- Free on orders above 400 AED

(We currently ship within the United Arab Emirates (UAE) only.)

Delivery Timings:

09:00 AM - 12:00 PM
02:00 PM - 06:00 PM

Cut-Off Time:

All orders placed before 12 pm are eligible for same-day processing (excluding Sundays) for Expedited Delivery in Dubai. Standard Delivery processing begins the next business day.
Orders placed after 12 pm Saturday will be processed on Monday mornings, including Expedited Delivery.

Warehouse:

Our warehouse is closed on Sundays.

Return Policy:

You can return your items within 14 days of delivery.
To be eligible for a return, items must be:
- In perfect condition
- In original packaging
- With all labels attached
Please note that any Event tickets purchased are non-refundable.

Exchange Policy:

We currently do not offer exchanges. You can return your item and place a new order for the desired item.

Refunds:

We offer store credit for all returns. Store credit is valid for 3 months and will be issued upon receipt of your returned item.
We only offer refunds for manufacturing defects. Please provide pictures of the defect as soon as possible after delivery.
We will not process returns due to a change of mind or similar reasons.
We do not offer refunds for event tickets.

Return Process:

To initiate a return, please email us at info@ironyhome.com with the following information:
- Your name
- Order number
- Reason for return (if applicable)
- Photos of the item(s) you wish to return (for manufacturing defects)

Eligibility for returns:

All items purchased from our online store are eligible for return, except those marked as Final Sale, part of a Clearance Sale, or otherwise specifically noted as non-returnable.

Exception/Non-returnable items

Certain collections, including Final Sale Collections, discounted products, and other specified items, are not eligible for returns. These items cannot be exchanged, refunded, or issued a credit note. Please review our return policy carefully before making your purchase.

Unfortunately, we cannot accept returns on Clearance items or Gift card items.

We will respond to your email as soon as possible with further instructions.

Thank you for choosing Irony Home!