Irony Home delivers across the UAE. Standard delivery is AED 15 for orders below AED 400, and free for orders of AED 400 and above.

Standard delivery usually takes 3 to 5 business days. During busy seasonal periods, such as Christmas, delivery may take around 5 to 7 business days. Our team will do their best to keep you updated if there are any delays.

We do not offer guaranteed express delivery for all orders. However, for urgent requests within Dubai, please contact our team directly and we will let you know if a faster delivery option is possible.

Email: info@ironyhome.com
WhatsApp: +971 50 140 9381
Call: +971 50 140 9381

You can share your preferred delivery request with our team after placing your order. We will try our best to accommodate it, but exact delivery dates and times may depend on courier availability and your location.

Once your order has been processed or dispatched, you will receive tracking details by email and WhatsApp. You can also contact our customer support team with your order number if you need any assistance.

If you miss your delivery, the courier will attempt to deliver your order again. Delivery will be attempted up to three times, so please make sure the contact number and address provided during checkout are correct.

Yes, showroom collection may be available for selected orders. Please wait for confirmation from our team before visiting, as stock may be located in the warehouse, showroom, or seasonal pop-up location.

Please bring your order confirmation or order number. If someone else is collecting on your behalf, they should have the order confirmation and the name used to place the order.

Yes, international delivery may be arranged upon request. International customers will need to cover the applicable freight and shipping charges. Please contact our team with the delivery location and product details so we can advise on availability and shipping options.

You can request a return within 14 days of receiving your order. Items must be unused, with tags attached and in their original packaging, and proof of purchase is required. Items that are used, damaged after delivery, missing tags, or missing original packaging are not eligible for return.

Items that are used, damaged after delivery, missing tags, missing original packaging, or marked as final sale may not be eligible for return. Seasonal clearance items may also have special return conditions.

Direct in-store exchanges are generally not available. If you need help with a return or replacement, please contact our team and we will guide you through the available options.

For damaged or wrong items, approved refunds are processed back to the original payment method. For change-of-mind returns, size concerns, or preference-based returns, we usually issue store credit, valid for 90 days.

Store credit is usually valid for 90 days from the date it is issued, unless otherwise mentioned by our team.

Store credit can usually be used on eligible purchases. Some promotions or items may have special conditions, so please contact our team if you need help applying it.

Please contact us as soon as possible with your order number and clear photos or videos of the damaged item and packaging. Our team will review the issue and guide you with the next steps.

Please contact our customer support team with your order number and photos of the item received. Once reviewed, we will help arrange the correct solution.

Once a refund is approved and processed, the amount will be returned to the original payment method. Bank processing times can vary depending on your card issuer or payment provider.

Sale and clearance items may have limited return eligibility. Please check the product or promotion terms before purchasing, or contact our team if you need clarification.

Seasonal décor cannot be returned after the holiday date has passed. Christmas décor cannot be returned after December 25, and Ramadan décor cannot be returned after the day of Eid. Returns after these dates are accepted only if the product was damaged at the time of delivery and reported to our team.

Store credit is generally not refundable to the original payment method unless approved by our team under a specific customer service case.

Yes, we accept bulk orders depending on the product and available stock. Please contact our team with the product details and required quantity, and we will confirm availability for you.

You can place an order directly on our website by adding your selected items to the cart and completing checkout. Once your order is placed, you will receive an order confirmation by email, depending on the details provided at checkout.

No, you can place an order as a guest. Creating an account can make future shopping easier, as it helps you view your order history and save your details for faster checkout.

Once your order is successfully placed, you will receive an order confirmation with your order number. Please check your inbox, spam, or promotions folder if you do not see it right away.

Please contact us as soon as possible. If your order has not yet been prepared, packed, or dispatched, our team will do their best to help with changes or cancellation. Once an order has been processed or shipped, changes may no longer be possible.

If your order has not yet been processed, we may be able to help. Please contact our team with your order number and the items you would like to add. If the order has already been prepared or dispatched, you may need to place a new order.

Although we do our best to keep our stock updated, some items can sell out quickly, especially during busy seasonal periods. In rare cases, an item may also not pass our final quality check before dispatch. If this happens, we will contact you and arrange a refund or suitable alternative where possible.

Items are usually confirmed only once an order is placed and paid for. For special requests, limited pieces, or decoration projects, please contact our team and we will guide you based on availability.

Gift wrapping is available for orders placed and collected in store. Unfortunately, gift wrapping is not available for online orders at this time. If you would like to arrange an in-store purchase with gift wrapping, feel free to contact our team before visiting.

Available payment methods are shown at checkout. You can pay securely online using the payment options supported on our website.

Yes, we offer both Tabby and Tamara at checkout, so you can split your purchase into easy instalments. Simply select your preferred option at the payment step and follow the instructions to complete your order.

No, we do not offer cash on delivery or card payment on delivery. All orders must be paid securely at checkout using the available online payment methods.

You can enter your discount code on the cart page or at checkout. The discount will apply automatically if the code is valid and your order meets the promotion conditions.

A discount code may not work if it has expired, has already been used, does not apply to selected items, or cannot be combined with another offer. Please check the promotion terms or contact our team for help.

In most cases, only one discount code can be used per order. Some promotions may also exclude sale items, seasonal items, trees, life-size figurines, or selected collections.

Yes, we offer a 10% welcome discount for first-time customers. Simply subscribe to our newsletter on the Irony Home homepage to receive your discount code directly in your inbox.

Yes, gift cards are available for purchase. Store credit may also be issued for eligible returns or customer service cases, according to our return policy.

Not always. Some items may be available online, in the warehouse, in the showroom, or at a seasonal pop-up location. If you would like to view a specific item in person, please contact us before visiting.

Some products may be restocked, but many seasonal and limited decor pieces are available in limited quantities. If an item is sold out, our team can help suggest similar options where available.

We do our best to show products as accurately as possible. Slight variations in color, finish, texture, or shape may occur due to lighting, screen settings, or the nature of decorative pieces.

Yes, we aim to include product dimensions where possible. We recommend checking measurements carefully before placing your order, especially for furniture, large decor, trees, and table styling pieces.

Yes, you can contact our team and request additional photos or videos where available. This is especially helpful for large, fragile, or statement decor pieces.

Yes, our team takes care when packing fragile decor. Please inspect your order when it arrives and contact us promptly if you notice any damage.

Accessories such as batteries, hooks, stands, or styling props are included only when mentioned in the product description. If you are unsure, please contact our team before ordering.

Yes, most of our Christmas décor remains available throughout the year, depending on stock. A few seasonal items may be out of stock after peak season, so we recommend checking availability online or contacting our team for assistance.

Our Christmas tree sizes may vary by season and availability. Common sizes include 7 ft, 8 ft, 9 ft, and larger statement trees. Please check the website or contact our team for current stock.

Some trees may come pre-lit, while others may be unlit. Please check the product description carefully before ordering or contact our team for confirmation.

Installation support may be available depending on the tree, location, and team availability. Charges may apply. During peak season, we recommend booking as early as possible.

Pre-orders may be available for selected seasonal collections. If pre-order is vailable, the expected timeline and details will be mentioned on the product page or campaign page.

Yes, many seasonal pieces are limited and may not be restocked once sold out. We recommend ordering early, especially for Christmas, Ramadan, Eid, and other seasonal collections.

Yes, Irony Home offers curated Ramadan and Eid decor, gifting, serveware, lanterns, candle holders, and home styling pieces during the season.

No, we do not offer Christmas tree rentals. Our Christmas trees are available for purchase only, depending on stock availability.

Yes, you can visit our showroom or seasonal pop-up to view selected seasonal décor in person before purchasing. Since stock can move between our showroom, warehouse, online store, and pop-up locations, we recommend contacting us before visiting if you are looking for a specific item.

Yes, Irony Home provides decoration services for homes, hotels, restaurants, offices, retail spaces, and corporate projects, depending on the season and team availability.

We decorate private homes, villas, apartments, hotels, restaurants, showrooms, offices, malls, and event spaces. Our team can guide you based on the scale and style of your project.

You can contact our team with your location, preferred date, space details, theme, and any reference images. Our team will review the request and guide you on availability and quotation.

We recommend booking as early as possible, especially for Christmas and other peak seasons. Decoration slots can fill quickly, and last-minute requests may not always be possible.

Decoration service availability outside Dubai depends on the location, project size, schedule, and team availability. Please contact us with the details and we will advise you.

Yes, where possible, our team can help create a concept based on your space, preferred colors, style, and budget. Customization depends on product availability and project timeline.

Yes, we work with hotels, restaurants, offices, retail spaces, and corporate clients for seasonal and decorative installations. Our past projects include well-known locations such as Atlantis The Palm, Atlantis The Residence, and Grosvenor House.

We recommend booking Christmas decoration services as early as October or November. This is our busiest season, and slots fill up quickly, so early booking gives our team more time to plan the design, product selection, and installation schedule.

Our showroom is located inside Goshi Warehouse City, Al Quoz Industrial Area 3, Dubai.

Our showroom is usually open from 8:00 AM to 6:00 PM during non-seasonal periods, and from 8:00 AM to 7:00 PM during the Christmas season. Timings may vary during holidays or special periods, so we recommend checking our Google location for the latest updated working hours before visiting.

Yes, Irony Home has a seasonal pop-up shop inside The Concept Store at Mall of the Emirates. Opening dates and timings are announced on our website and social media channels when the pop-up is active, so we recommend following us online for the latest updates before visiting.

You can contact our customer support team by WhatsApp, phone, email, or through the contact options available on our website.

Email: info@ironyhome.com
WhatsApp: +971 50 140 9381
Call: +971 50 140 9381

Yes, our team will be happy to help with product suggestions, gifting ideas, seasonal decor, and styling recommendations based on your space and preferences.

Yes, we recommend contacting us before visiting if you are looking for a specific item. Stock may move between the warehouse, showroom, online store, and seasonal locations.