Shipping and Returns

Delivering Joy Throughout the UAE

Welcome to Irony Home! We're committed to ensuring a smooth and efficient delivery experience for your festive finds. This policy outlines our shipping and return procedures for your reference.

Shipping Information:

Delivery options for Dubai:

  • Standard Delivery:
    • Cost: 15 AED
    • Delivery Time: 1-2 working days (excluding Sundays)
    • Free on orders above 400 AED

Delivery options for other Emirates:

  • Standard Delivery:
    • Cost: 15 AED
    • Delivery Time: 1-2 working days (excluding Sundays)
    • Free on orders above 400 AED

(We currently ship within the United Arab Emirates (UAE) only.)

Delivery Timings:

  • 09:00 AM - 12:00 PM
  • 02:00 PM - 06:00 PM

Cut-Off Time:

  • All orders placed before 12 pm are eligible for same-day processing (excluding Sundays) for Expedited Delivery in Dubai. Standard Delivery processing begins the next business day.
  • Orders placed after 12 pm Saturday will be processed on Monday mornings, including Expedited Delivery.

Warehouse:

  • Our warehouse is closed on Sundays.

 

Return Policy:

  • You can return your items within 14 days of delivery.
  • To be eligible for a return, items must be:
    • In perfect condition
    • In original packaging
    • With all labels attached
  • Please note that any Event tickets purchased are non-refundable.

Exchange Policy:

  • We currently do not offer exchanges. You can return your item and place a new order for the desired item.

Refunds:

  • We offer store credit for all returns. Store credit is valid for 3 months and will be issued upon receipt of your returned item.
  • We only offer refunds for manufacturing defects. Please provide pictures of the defect as soon as possible after delivery.
  • We will not process returns for change of mind or similar reasons.
  • We do not offer refunds for event tickets.

Return Process:

  • To initiate a return, please email us at info@ironyhome.com with the following information:
    • Your name
    • Order number
    • Reason for return (if applicable)
    • Photos of the item(s) you wish to return (for manufacturing defects)

We will respond to your email as soon as possible with further instructions. 

Thank you for choosing Irony Home!